Shipping
Currently, we are only able to accept online orders to shipping addresses within the United States and do not ship internationally.
Production: 3-5 business days (production does not run on weekends).
Shipping: 2-5 days (Excluding Sundays) | USA Standard (USPS).
Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.
Make sure you entered correct and full address during checkout. We are not responsible for orders that cannot be delivered due to customer mistake, such as providing an incorrect or incomplete address, or if the package is refused or not picked up from the post office.
Claiming for lost/damaged/delayed packages:
Claims must be filed within 30 days of the delivery date or the date the package was expected to arrive.
When making a claim, you must provide as much relevant documentation as you can, including:
- Proof of Shipment (Tracking information or the shipping label)
- Proof of Value (An invoice or receipt of the sale)
- Proof of Damage (photos, etc.) OR
- Proof of loss (declaration of non-receipt).
Once your claim is in process, the carrier will conduct an investigation. During this time you might be asked for more information or evidence. The carrier will assess if the claim is valid, and determine the appropriate resolution based on their internal policies and guidelines. You'll then be notified of the investigation results and the resolution from the carrier.
If you're unhappy with the result of the carrier decision, you have the option to appeal the decision. Appeals should be supported by new evidence or information that was not previously considered during the initial claim investigation.
If you have any questions, contact us by email support@inlovee.com