Return Policy

Returns for Delivered Items in Good Condition

We have a 14-day return policy (for all products, except personalized items). If your order arrives on time and in good condition but you'd still like to return it for any reason you have 14 days after receiving your item to request a return. After this period, we will not be able to process returns. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note: Shipping fees are non-refundable. You will be responsible for covering the return shipping costs. Also initiate shipping cost and purchase transaction fees will be deducted from your refund. For returning packages we recommend using a trackable shipping service or purchasing shipping insurance. We are not liable for any lost return packages, and we will not process any refund if we do not receive the return package.

Important: All returns must be requested and approved in advance. We have a designated return address, and returns sent to any other address will not be accepted or processed. To start a return, please contact us at support@inlovee.com with your order number. If your return is accepted, we’ll send you information where to send your package. 

Damages and issues

Please inspect your order upon reception. If you received an incorrect, damaged, or defective item - or if something is missing - please email us at support@inlovee.com with your order number and a photo of the issue within 3 days of delivery. We’ll send a replacement at no additional cost as quickly as possible. Do not return any items without prior authorization from our support team.

Exceptions / Non-returnable items

We do not accept returns for orders with specific personalization such as names, dates, sign-offs, etc. Once a personalized order is processed, it cannot be canceled or modified. 

Customer Error Policy

We are unable to accept returns due to customer errors, so please double-check that all customizations are accurate before placing your order. We are not responsible for orders that cannot be delivered due to customer mistake, such as providing an incorrect or incomplete address, or if the package is refused or not picked up from the post office. If the package is returned to us by the post office, you have 1 week to contact us and request a reshipment to the corrected address. We will store returned packages for up to 1 week, and reshipment is free of charge, though you will need to cover the cost of the new shipping label. For personalized items, if a reshipment request is not made within the 1-week period, the item will be disposed of, and a refund will not be possible.

Cancellation Policy

If you want to cancel your order send us your requests as soon as possible here support@inlovee.com. We cannot guarantee cancellation of your order. The orders that are already in production or are shipped cannot be cancelled. However, you may return the package after receiving, and get refund excluding shipping cost and transaction fee. Just keep in mind that personalized items are non-returnable.

Shipping Issues: 

Refunds cannot be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Inlovee or our shipping carriers.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges and processing fee for each returned units (flat deduction of $8.76). The refund will be done within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 20 business days have passed since we’ve approved your return, please contact us at support@inlovee.com.